Q: Can you remove cones, sticks or extra pucks from photos?
A: Though it varies from photo to photo, in roughly 95% of cases, we can remove cones, sticks or pucks. There is an added $5 per photo charge for this service, and you must be very specific about your request. Please be sure to note your message to us while placing your order --OR-- use our contact form prior to ordering to request this service.
Q: How long do high quality prints typically take to process and arrive?
A: P8Photos tries to fulfill orders as fast as possible, but typically take 2 weeks from order to delivery. Because orders are shipped USPS, we find that it can sometimes take longer than 2 weeks. Please plan accordingly.
Q: How fast can I get my digital downloads?
A: We want to provide the highest quality photos, whether it's a print or a digital download. As such, we show the same amount of TLC to every photo, no matter if it ends up on your phone or in a picture frame. Because of this, digital downloads are usually available between 1 to 3 business days after your order is placed. Busy times of year can alter this time frame. Your credit card is NOT charged until your order is fulfilled.
Q: How will I know when my digital downloads are ready?
A: You'll get an automated email from our system when digital downloads are ready, usually within 1 to 3 business days after your order is placed. Busy times of year can alter this time frame.
Q: What's your refund policy?
A: Once an order goes through processing, it can no longer be refunded. Processing is the act of getting photos ready for print or download (color corrections, noise reduction, etc.). The only exception to this rule is if your order is damaged during shipping. If this is the case, please use our contact form to begin the conversation. It is standard practice for P8Photos to ask for visual proof that your photo shipment has been bent or destroyed.
Q: If I have a problem with my order, how long do I have to report it?
A: From the time you place your order, you have 60 days to report any issues. Beyond the 60-day mark, all discrepancies are closed and any issues are considered resolved.
Q: How will this show up on my credit card statement?
A: P8Photos uses Rob Rasmussen's parent company, PixelEight Web Studio, LLC, for its credit card processing.
Q: Can you ship internationally?
A: Though we can ship internationally, all countries outside of the U.S. and Canada are considered special request. If you need to ship somewhere in the world that isn't the U.S. or Canada, please contact us via our contact form so we can get the conversation started. International orders are most-often shipped USPS.
Q: What is your post-production process?
A: Most people don't realize how much work is done behind the scenes to get your photo(s) ready for print. Once your order is placed, noise reduction, sharpening and minor color corrections are applied to help bring the photo to life, especially when we're forced to shoot in darker rinks. This post-production is mandatory, is included in the cost of your photo, and as such cannot be discounted.
Q: I noticed the color and lighting varies in some of your shots from the same day/location. Why does this happen?
A: Believe it or not, arena lights have a tendency to 'cycle', meaning that they change colors faster than the eye can see. But while your eye doesn't pick up on this cycling, a camera's shutter speed operates so much faster and therefore picks up the change of hue. We do our best to correct this in post-production to minimize the impact of the color/hue shift.
Q: You only got one shot of my son/daughter, but you got 10 of another. What gives?
A: The game moves quickly...so quickly that in a lot of ways we can only "get what we can get." The number of photos we get of your favorite player greatly depends on the game that day, how much puck possession they have, our shooting location, the arena lighting, and where our attention is drawn. We don't discriminate in any capacity...it simply depends on one or all of the aforementioned variables.